Please note that customized or personalized products are not eligible for refunds under any circumstances. These items are made specifically for you and cannot be resold.

• Zero refund policy applies to custom orders including names, photos, or any user-submitted content.
• In case of damage or misprint, we will happily offer a replacement if reported within 24 hours of delivery with unboxing video proof.

We appreciate your understanding and cooperation as we aim to provide you with the best personalized experience possible.

Need help?

Contact us for questions related to refunds and returns.